Bilingual/Spanish Electronic Banking CSR (100% Remote**)

Company: Regions Financial Corporation
Location: Denver
Posted on: October 23, 2024

Job Description:

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.At Regions, the Contact Center Electronic Banking Specialist responds to a high volume of customer inquiries about electronic banking and other technical issues.Primary Responsibilities

• Provides excellent customer service and answers client questions within set standards.
• Identifies and meets customer needs by providing advice, guidance, and education on the full range of bank products and services Regions offers.
• Uses inbound/outbound telephone techniques to solidify and build client relationships.
• Achieves or exceeds performance targets monthly for quality assurance, efficiency, and customer engagement.
• Troubleshoots client's electronic and mobile banking technical issues.
• Identifies and resolves problems promptly using critical thinking.
• Submits proper and accurate documentation for client needs.
• Follows through on customer inquiries, requests, or complaints.
• Uses systems and/or applications simultaneously.
• Maintains a patient and positive attitude.
• Provides insight for continuous improvement of internal systems/services.
• Performs other duties as assigned.This position requires the tracking of time and is eligible for overtime under the non-exempt FLSA classification for hours worked in excess of 40 per week.Requirements
• High School Diploma or GED.If applying for a position that will work from a remote location and not in a Regions facility, the following technical specifications will be required:
• Download speed of at least 50 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information.
• Upload speed of at least 5 megabits per second (Mbps). The Internet Service Provider (ISP) should be able to furnish this information.
• Must test on speedtest.net to confirm download speed or provide documentation from the provider.
• Satellite internet cannot be used. Wi-Fi and Wi-Fi extenders are not permitted when using Regions Equipment. An Ethernet cable must be directly connected from the Internet Router to the Meraki device (provided by Regions).Preferences
• Contact Center experience.
• Banking/Finance experience.
• Bachelor's degree.Skills and Competencies
• Ability to research.
• Ability to simultaneously use systems and/or applications.
• Good customer service skills.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.).Must be fluent in English/Spanish.Strongly preferred:
• Banking experience.
• Experience in recommending products/services to customers.
• Technical Support.PLEASE REVIEW:This position is 100% remote and you must live within 50 miles of one of the posted locations:
• Atlanta
• Charlotte
• Dallas
• Houston
• Orlando
• Salt Lake
• Tampa
• HattiesburgHours:Training: Monday-Friday, 8am-5pm CST.Following Training: 40 hours per week, Monday-Friday 10am-7pm CST and a Saturday rotation (2 out of 5). You will receive an off day of Tuesday, Wednesday, or Thursday the week of the Saturday rotation.Position may be filled on a higher level based on experience and qualifications.Compensation DetailsPay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include experience, skills, knowledge, contribution, job location, and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.Job Range Target:Minimum: $36,500.00 USD50th Percentile: $40,000.00 USDIncentive Pay Plans: This job is not incentive eligible.Location:Orlando, FloridaBring Your Whole Self to WorkWe have a passion for creating an inclusive environment that promotes and values the differences that make each of us stand out as unique individuals and help provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work and thrive is the right thing to do.OFCCP Disclosure: Equal Opportunity Employer/Disabled/VeteransJob applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.
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Keywords: Regions Financial Corporation, Southglenn , Bilingual/Spanish Electronic Banking CSR (100% Remote**), Accounting, Auditing , Denver, Colorado